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Happy New Year!!!
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Reviews
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Lilly on 27 Mar, 2024
5 out of 5 starsOrdered this as a present for a surprise concert and it’s amazing exactly what I wanted!!! Was sceptical as you can’t pick the picture you want but the picture they chose matches the event marketing perfectly!! So excited to give as my gift xx
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andreastreeter1 on 24 Mar, 2024
5 out of 5 starsReally pleased with this ,I didn't really know what i expected it to look like but it came with the actual official photo of the Tour on the ticket .Look really professional. Thank you
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Sam on 27 Mar, 2024
5 out of 5 starsLooks great and came early!
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Emma on 27 Mar, 2024
5 out of 5 starsLovely gift tag and delivered really quickly. I’m really pleased with my purchase. Thank you x
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Emma on 27 Mar, 2024
5 out of 5 starsGreat gift! Would buy again
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About TenderTree
About Tender Tree
Shop members
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Paul
Owner
Welcome, my name is Paul and I created Tender Tree through my passion of creative design. I take tremendous pride in what we have achieved here in such a short space and love what I do.
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Keely
Owner, Dispatcher
Hi, my name is Keely and I am the co-owner of Tender Tree with my husband Paul. When we started this journey we didn't know where it would take us but with hard work and commitment we have made it into something we both can be proud of.
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More information
Frequently asked questions
What should I do if my item hasn't arrived on time?
We offer a full refund or replacement if an item is over 10 working days late (UK) or 20 working days late (International). Please be aware that we personalise each item and cannot be held accountable for courier-related delays. During Christmas and courier strikes, delivery times may be considerably longer. Kindly bear this in mind before purchasing.
When can I anticipate my item from Happy Tree Gifts to be delivered?
To view the estimated delivery date for your order on Etsy.com:
- Click the Your Account icon.
- Click Purchases and reviews.
- The estimated delivery date, if available, will be shown to the right of your order.
Please consult the product description for production times, which generally range from 3-5 days (excluding busy holiday periods). The chosen shipping method will determine the delivery time after the production period.
Custom and personalised orders at Happy Tree Gifts:
Minor alterations, such as modifying the wording or adding a pawprint or heart, are free of charge. For more extensive customisations necessitating multiple proof images and changes, a fee may be applicable. Please get in touch with us for a quote – we're approachable and reasonable!
International shipping - refunds and replacements at Happy Tree Gifts:
While most international orders arrive within the estimated delivery window, customs delays can occasionally transpire. We can only offer a refund or replacement after 20 working days have passed since the last estimated delivery date, in accordance with courier policies. If this is a concern, we kindly request you to reconsider your purchase.
Wholesale availability at Happy Tree Gifts:
We are open to wholesale enquiries. Please email us at info@happytreegifts.com for further information.
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